Platform Support on Shopify vs. Magento
Shopify is committed to partnering with merchants—whether just starting out or processing thousands of orders a month.
Shopify Plus offers a dedicated expert team of launch managers, technical designers, merchant success managers, and dedicated support members to ensure that your transition is smooth, fast and painless.
Dedicated Launch Managers are assigned to every deployment and serve as a technical point-of-contact for migration and development coordination.
Merchant Success Managers are assigned to every Shopify Plus account post launch and are there to help you navigate the wealth of resources at your disposal. From billing to development, themes to channels, they are with you every step of the way and become like a member of your team within Shopify.
Magento offers technical support; but, like many on-premise solutions, you are largely on your own once you sign up for licensing and launch your site. A third-partner agency or integrator is required for any ongoing expertise on the platform and your deployment.